Introduction

Welcome to SM Transfers. These Terms & Conditions (“Terms”) govern your use of our website www.smtransfers.com and our transfer services. By accessing our website and using our services, you agree to comply with these Terms. Please read them carefully.

Booking and Payments

• All bookings must be made through our website or by contacting our customer service.
• You must provide accurate and complete information when booking a transfer.
• Bookings are subject to availability and confirmation by SM Transfers.

Payments

• Payment must be made at the time of booking using the available payment methods on our website.
• All prices are listed in USD and include applicable taxes and fees.
• We reserve the right to change prices at any time, but any changes will not affect bookings that have already been confirmed.

Cancellations and Refunds

Cancellations by You

• You may cancel your booking by contacting us at least 24 hours before the scheduled pickup time to receive a full refund.
• Cancellations made less than 24 hours before the scheduled pickup time will not be eligible for a refund.

Cancellations by Us

• SM Transfers reserves the right to cancel your booking in case of unforeseen circumstances, such as severe weather conditions or vehicle breakdowns. In such cases, we will offer you a full refund or an alternative transfer option.

Use of Service

• You must be at the designated pickup location at the agreed time. Delays may result in additional charges or cancellation of the transfer without a refund.
• Our drivers reserve the right to refuse service to any passenger who is intoxicated, abusive, or poses a threat to the driver or other passengers.

Limitation of Liability

• SM Transfers is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
• Our liability is limited to the amount paid for the transfer service.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which can be found here.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review these Terms periodically.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Dominican Republic. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of the Dominican Republic.